No Quibble Money Back Guarantee
We are extremely proud of the quality of our products and our high level of service and we hope that you’ll be absolutely delighted with ANY ORDERS you place with Pure Wall Art. If for ANY REASON you should have the need to return an item to us for a FULL REFUND WITHIN 6 MONTHS of order placement. This applies to all orders, including personalised items.
If you do not like the items you have received or ordered incorrectly
Please return them to us within 6 months of receipt. Please enclose a copy of your invoice indicating the items being returned, we will be happy to refund you for the returned items.
If you ordered incorrectly and need a replacement
This will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate. Please return the incorrect item as stated above.
If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.
Any shortages/discrepancies
Must be advised within 7 days of receipt of your parcel. We, therefore, advise that you check your order on receipt.
Refunds Policy
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. via the debit/credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery only if the full order is returned to us. If you are returning due to the goods being faulty or incorrectly picked we will also reimburse the cost of returning the items to us.
Need help?
Contact us at [email protected]