The information on this page forms our terms and conditions and is in accordance with The Consumer Protection (Distant Selling) Regulations 2000.
General
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Pure Wall Art reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items (£0.01) may not be dispatched and additional payment may be required. We accept no responsibility for any effect of aging caused to any of our products or materials used.
Payment
Payment can be made by debit or credit card through Sagepay – a secure payment facility (we do not have access to your card details) or via Paypal.
RETURNS
If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.
Any shortages/discrepancies must be advised within 7 days of receipt of your parcel.
If you do not like the items you have received or ordered incorrectly
Please return them to us within 6 months of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items. If you are returning a full order, we will reimburse the full order value including the delivery cost as well. You do need to cover the cost of the return and obtain free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post.
If you ordered incorrectly and need a replacement
This will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate. Please return the incorrect item as stated above.
Refunds Policy
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. via the debit/credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery only if the full order is returned to us. If you are returning due to the goods being faulty or incorrectly picked we will also reimburse the cost of returning the items to us.
Offers
We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined.
Privacy
Pure Wall Art respects your privacy and are committed to protecting it. Please refer to our Privacy Policy page.
Complaints
In the unfortunate event, you feel the need to complain, please address any complaints in writing to [email protected]